Library Survey

May 7, 2007 at 11:38 am

A library survey was conducted early this year. 1,200 surveys were sent out and we received 219 replies: a response rate of 18%. 42% of the respondents reported that they visited the Library more than 2 to 3 times a week, while 27% visited the Library once a week and 15% came every day. The major reasons for coming to the Library were to borrow and return library materials and to use the AV facilities.

The overall level of satisfaction with the Library was positive (74%). Most of the respondents were satisfied with our services and facilities including computing equipment, Learning Resources Room, photocopiers and Seminar Room. With respect to the library collections, most respondents were satisfied with our library collection including books, newspapers, AV materials, electronic resources and periodicals.

From the survey, most users agreed that it was easy to use the library catalogue and to locate items on shelves. Of course some commented on areas that we could improve on, for example opening hours of non-teaching period and loan period of AV materials. We would provide more details in the near future and hopefully measures for improvement.

We wish to thank all who have partaken in this survey.

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Entry filed under: Survey.

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Email: library@hkapa.edu

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